Service Net Advantage
Our Core Competencies
Service Net delivers our valuable services either as a turnkey ESP/service management solution or on a specific a-la-carte basis.
Marketing and Sales
- New, Innovative Program Design
- Cutting Edge Sales and Merchandising Materials
- Dedicated Program Management
- All channels: retail, aftermarket, direct, corporate, and channel programs through distribution.
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Risk Management
- All Service Plans underwritten by A-rated insurers
- Flexible underwriting options and partners
- In-house analytics & reporting team
- Open book policy with our clients
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Regulatory Compliance
- Licensed in all 50 states and Canada
- In-house compliance team
- Active in industry boards and organizations
- Provide ongoing client compliance work
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Customer Service / Call Center
- 24x7 multi-lingual call center
- Level I and II troubleshooting capabilities
- State-of-the-art telecommunications systems
- Client specific call routing and SOPs
- Customer satisfaction surveys and reporting
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Launch and Training
- Dedicated client launch teams
- National client training team
- Service Plan specific sales curriculums
- On-site and web-based training programs
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Claims Adjudication
- Pay cycle times among the best in industry
- Claims and Customer Service data analysis
- Automated processes for quick adjudication
- Full disclosure underwriting reporting
- Online ad-hoc reporting
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Aftermarket Services
- Marketing Strategy and Design
- Data Management and Modeling
- Campaign Management
- Advanced Testing Philosophies
- Print and Delivery Capabilities
- Reporting and Analysis
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Reporting and Analysis
- Claims and Customer Service data analysis
- Online client reporting
- Full disclosure underwriting reporting
- Online ad-hoc reporting
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